- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025105
- How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?Published on Dec 12, 2024Updated on Oct 15, 202573
- How do I fix errors when submitting my institutional verification?Published on Oct 10, 2024Updated on Oct 8, 202560
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Oct 15, 2025127
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Dec 30, 2025342
- How do I verify an individual account from Mexico?Published on Sep 25, 2023Updated on Dec 30, 2025145
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025392
- What onboarding information is required for a privately owned financial institution?Published on Oct 13, 2023Updated on Sep 27, 2025100
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Nov 7, 2025173
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025
- What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?Published on Jun 17, 2025Updated on Jan 5, 2026
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025203
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025125
- What attestation do we need to agree to when verifying as an institutional customer?Published on Feb 5, 2024Updated on Oct 8, 2025131
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251